Privacy Policy

Last Updated: April 19, 2025
Version: 2025V1.0

We at tuikeai.com (collectively referred to as "tuikeai.com", "we", "our" or "us") respect your privacy and are firmly committed to protecting any information we obtain from or about you. This Privacy Policy describes our practices regarding personal information we collect from or about you when you use our websites, applications, and services (collectively, the "Services"). This Privacy Policy does not apply to content we process on behalf of our business product customers, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those products.

1. Personal Information We Collect

We collect the following categories of personal information ("Personal Information") related to you:

Personal Information you provide: If you create an account to use our Services or communicate with us, we collect Personal Information including:

• Account Information: When you create an account on our platform, we collect information associated with your account including your name, contact information, account credentials, payment card information, and transaction history (collectively, "Account Information").
• User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback you provide to our Services ("Content").
• Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send ("Communication Information").
• Social Media Information: We have pages on social media platforms like Instagram, Facebook, Twitter, and YouTube. When you interact with our social media pages, we collect Personal Information that you choose to provide to us, such as your contact details ("Social Information"). In addition, the companies that host our social media pages may provide us with aggregate information and analytics regarding our social media activity.

Personal Information we receive automatically: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions ("Technical Information"):

• Log Data: Information that your browser automatically sends when you use our Services. Log Data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.
• Usage Data: We may automatically collect information about your use of the Services, such as the types of content you view or engage with, the features you use, and the actions you take, as well as your time zone, country, dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
• Device Information: Includes name of the device, operating system, device identifier, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Cookies: We use cookies to operate and administer our Services, and improve your experience. A "cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, reject all cookies, or notify you when a cookie is set so you can decide each time whether to accept it. However, refusing cookies may in some cases prevent you from using or negatively impact the display or functionality of certain areas of the website. For more details about cookies, please visit All About Cookies.
• Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

2. How We Use Personal Information

We may use Personal Information for the following purposes:

• To provide, administer, maintain, and/or analyze the Services;
• To improve our Services and conduct research;
• To communicate with you;
• To develop new programs and services;
• To prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture, and networks;
• For business transfers; and
• To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated or De-identified Information: We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to reidentify the information, unless required by law.

3. Disclosure of Personal Information

In certain circumstances we may provide your Personal Information to third parties without further notice to you, unless required by applicable law:

• Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, email communication software, and web analytics services, among others. Pursuant to our instructions, these parties will access, process, or store Personal Information in the course of performing their duties to us.
• Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively a "Transaction"), your Personal Information and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and included in the transferred assets to a successor or affiliate as part of that Transaction.
• Legal Requirements: We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation; (ii) to protect and defend our rights or property; (iii) if we determine in our sole discretion that there has been a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, users, or the public; or (vi) as required or permitted by law.
• Affiliates: We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with tuikeai.com. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

4. Your Rights

Depending on your geographical location, individuals in the European Economic Area, the United Kingdom, and globally may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:

• Access your Personal Information and information relating to how it is processed.
• Delete your Personal Information from our records.
• Correct or update your Personal Information.
• Transfer your Personal Information to a third party (data portability).
• Restrict how we process your Personal Information.
• Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
• Object to how we process your Personal Information.
• Lodge a complaint with your local data protection authority. You may be able to exercise certain of these rights through your tuikeai.com account. If you are unable to exercise your rights through your account, please send your request to service@tuikeai.com

5. Links to Other Websites

The Services may contain links to other websites not operated or controlled by tuikeai.com, including social media services ("Third Party Sites"). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and is not covered by this Privacy Policy. We provide these links only as a convenience and do not imply any endorsement of or affiliation with any Third Party Site. Please contact those sites directly for information on their privacy practices and policies.

6. Security and Retention

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, emails sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Services or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Services, or third party websites. We retain your Personal Information only for as long as is necessary to provide you with our Services, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. When determining how long to retain your Personal Information, we consider multiple factors, including the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your Personal Information, applicable legal requirements, and our legitimate business interests.

7. Child Sexual Abuse and Exploitation (CSAE) Prevention

Our app is committed to protecting users, especially minors, from exploitation and abuse. We have implemented the following measures to comply with Google Play's CSAE policies:

• Content Moderation: Automated and manual review of user-generated content to detect and remove inappropriate material.
• User Reporting: A system for users to report suspected CSAE content.
• Age Verification: For certain features, we may require age verification.
• Data Protection: We do not store or process sensitive user data in a way that could facilitate CSAE.

For more details, please refer to our Safety Policy.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by the applicable law.

9. How to Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at: service@tuikeai.com